Prices
All prices are stated in euros ex factory Rotterdam The Netherlands and are subject to VAT and standard rates. KW Tools BV reserves the right to change prices without prior notice.
Packaging
The costs for packaging, if not mentioned separately, are included. No deposits are levied on packaging if not mentioned.
Shipping
Shipments are done without exception at the expense and risk of the buyer. Shipments are done via the most common way without liability for KW Tools BV. In case of delay, loss or damage during transport action will have to be taken by the buyer.
Delivery
The given delivery times are estimates, in which circumstances should be taken into account. Delay of the shipment in whatever way does not give the buyer the right to compensation. KW Tools BV keeps the right to carry out the order in partial deliveries.
Payment
Payments of invoices are to be made immediately. No deduction or difference will be accepted. Payment costs, interest and other further costs are at the expense of the buyer.
Ownership
The goods shall remain the property of KW Tools BV until the full amount has been paid and received.
Warranty
Our products have a 12-month guarantee on production and material faults. Assessment of the guarantee can only take place after receipt of the goods (transportable) or at the place of installation (if goods are not transportable) by our service department or in cooperation with the manufacturer of the respective product.
Legal venue
All contradictions or disputes shall be subject to Dutch law.
Spare parts
Always mention the machine model and the item number as mentioned in the manual. Orders without this reference will be refused.
Engines and engine parts: Give the complete specification as written on the steel plates. Engine type and manufacturer.
Exchange
Wrong parts can be returned at the buyer’s expense. The shipping costs will be credited if the exchanged parts were clearly wrongly sent by KW Tools BV or its suppliers. The parts are exchanged for the correct ones. No credit note will be made.
Shipment of wrong parts
Parts can be sent back after authorisation and statement of the return shipment. No automatic credit note will be issued. This only happens after prior written consent.